Refund policy
Last updated: Oct 24, 2026
Every canvas and poster I make is custom, printed just for you, so I can't accept returns for change of mind. But if your order arrives damaged, defective, or not what you approved, I'll make it right with a free reprint or a full refund. Your happiness matters to me, so please reach out if anything isn't right.
Your proof comes first
Before anything is printed, I send you 2–3 digital proofs of your design to review.
- One round of revisions is included at no charge. Additional revisions are $14.99 each, invoiced before I start. Please send all your changes in one reply so I can include them in a single revision.
- Please check your proof carefully for names, dates, spelling, cropping, and faces. Once you approve it, your canvas goes to print exactly as shown.
- Colors may vary slightly. Screens display color differently than printed canvas, so small shifts in tone or brightness are normal and not considered a defect.
- Original photo quality matters. If your photo is too small or blurry to print well, I will let you know. If you choose to proceed anyway, the result can't be refunded for image quality.
Damaged, defective, or wrong items
If something's wrong with your order, contact me within 3 days of delivery and I'll fix it.
What qualifies:
- Damage during shipping (dents, tears, punctures, cracked frame bars)
- Printing defects (streaks, smudges, banding, missing ink)
- Construction issues (loose canvas, warped or separated frame)
- The wrong design or size, or a print that doesn't match your approved proof
What I'll need from you:
- Your order number (starts with WWC-)
- Clear photos of the problem, plus a photo of the shipping box if it was damaged in transit
- Please keep the item and packaging until we've sorted it out
How I'll make it right: a free reprint shipped at no cost to you, or a full refund to your original payment method, your choice. I’ll let you know if the item needs to be sent back and give you instructions.
What isn't eligible for a refund
- Change of mind, or no longer wanting the item
- Typos, names, dates, or cropping that appeared in the proof you approved
- Slight color differences between your screen and the printed canvas
- Low-quality results from a photo you chose to proceed with after I flagged it
- Artistic interpretation in AI-styled designs (fantasy, animated, western, and similar styles) once you've approved the proof
- Damage caused after delivery, such as sun fading, moisture, or improper hanging
- Issues reported more than 3 days after delivery
- Revision fees once the revision has been completed
Cancelling an order
The sooner you let me know, the more I can refund.
|
When you cancel |
Refund |
|---|---|
|
Before I start your design |
100% |
|
After I've started your design, before you approve the proof |
75% (covers design time) |
|
After you approve the proof and it goes to print |
No refund |
To cancel, email me with your order number as soon as possible.
Shipping problems
- Lost in transit: If tracking hasn't updated in 7 business days, contact me and I'll open a claim with the carrier. Once the package is confirmed lost, I'll send a free reprint or a refund.
- Marked delivered but missing: Please check with neighbors and your local post office first. I'm not responsible for packages stolen after confirmed delivery, but I'll help you file a carrier claim.
- Wrong address: Please double-check your shipping address at checkout. If a package is returned to me because of an incorrect address, I'll reship it once you cover the new shipping cost.
- Shipping is free on all orders.
How to reach me
Email support@wyldwishescanvas.com with your order number and photos of the issue. I'll reply within 2 business days.
Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.
This policy doesn't limit any rights you have under Tennessee or federal law. I may update it from time to time; the version posted when you order is the one that applies.